1. Acceptance
By creating a Polooma account or using the service, you agree to these Terms. If you accept these Terms on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the service.
2. Subscription and billing
Polooma is a subscription service. Plans are billed monthly or annually in advance, in EUR. Promotional first-year pricing applies only to the initial subscription. After the promotional period, the standard price applies — you may cancel, continue or change plans at any time. There is no automatic charge increase beyond what is stated on your plan; price changes for renewal periods will be communicated 30 days in advance.
3. Cancellation and refunds
You may cancel at any time from the panel; cancellation takes effect at the end of the current billing period. Pro-rated refunds are issued only when required by applicable consumer protection law. We do not refund the unused portion of a paid period.
4. Your data
You retain ownership of all data you upload to Polooma — clients, services, bookings, photos, notes. We process your data only to provide the service, as set out in the Data Processing Agreement. Full export is available via the panel and the API at any time, in JSON or CSV.
5. Acceptable use
You will use Polooma in accordance with applicable laws, will not use it to spam, defraud, or harass others, will not attempt to compromise the security of the service, and will respect the intellectual property of third parties (including ours). We may suspend accounts that violate these rules after providing notice and a chance to remediate, except where immediate suspension is required to protect the platform.
6. Service availability
We target 99.95% monthly uptime for the Network and Platform plans (with credits for shortfalls), best-effort uptime for Solo and Studio. Scheduled maintenance is announced at least 7 days in advance via email and the status page.
7. Limitation of liability
To the maximum extent permitted by applicable law, Polooma's aggregate liability is limited to the amount you paid in the 12 months preceding the claim. We are not liable for indirect, incidental or consequential damages, including loss of profits, revenue, or data. Nothing in these Terms limits liability that cannot be limited under applicable law (such as fraud or gross negligence).
8. Changes to these Terms
We may update these Terms from time to time. Material changes will be notified via email and in the panel at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.
9. Governing law and disputes
These Terms are governed by the laws of the European Union and the country in which Polooma is incorporated. Disputes will be resolved by the competent courts of that jurisdiction. Consumers may also rely on the consumer protection laws of their country of residence.
10. Contact
Questions about these Terms: legal@polooma.com.